The VA Hub
21 Reviews
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About The VA Hub
The VA Hub provides specialized Filipino Virtual Assistant services, primarily serving clients in North America and Canada. They focus on delivering pre-screened, highly-trained VAs by offering permanent work-from-home careers and extensive industry training. Their core specializations include US Real Estate concepts, Insurance, and Marketing expertise, enabling them to provide Executive, Lead Management, and specialized VA roles across multiple business sectors, all with a strict requirement for a strong command of English.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Legal
Marketing
Media
Non-profits
Property Management
Publishing
Real Estate
Telecom
Medical Services
Region
Philippines
Languages
English
Core Services
Services
IS
IT Support Services
Service Details
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Company Reviews
Total Reviews
21
Last Rated 12/5/2025
Overall Ratings
3.9
Last Rated 12/5/2025
Sort By
IC
Independent Contractor
5 days ago
Great Leaders and Teammates Undermined by a President Who Lacks Accountability
Pros: There are genuinely skilled and compassionate leaders here who care deeply about people and do their best despite difficult circumstances. My colleagues, both contractors and internal team members, are some of the most hardworking and collaborative individuals I’ve ever worked with. The camaraderie, creativity, and shared commitment to clients are what hold this company together. | Cons: Unfortunately, all of that good is consistently overshadowed by one person at the very top. The president sets a damaging example. Instead of fostering unity, she has cultivated fear, favoritism, and division. She is known to speak ill of people the moment they leave the room, often twisting stories to protect her own image rather than taking responsibility for her part in conflicts. This has left a trail of distrust among otherwise dedicated teams. Performative empathy. After recent earthquakes and typhoons, rather than offering tangible help to those affected, she staged a raffle, a tone-deaf move that turned real fear and uncertainty into a PR moment. None of the winners were among those who suffered damage, underscoring how disconnected the gesture was from reality. Lavish displays amid growing inequity. While contractors work long hours for modest pay, the president regularly flaunts luxury purchases and new properties during meetings. This has fueled internal concern about how profits are handled, especially since there is no properly structured finance department. The lack of transparency only deepens mistrust. Contradictory culture. The company markets itself as promoting work-life balance and a healthy culture, yet urgency, micromanagement, and pressure are the daily norm. The dissonance between image and reality traces directly to the president’s style of leadership, reactive, self-centered, and image-driven. No accountability, no trust. While other leaders within the company genuinely try to build people up, the president avoids accountability and deflects blame. Her inability to own her actions and words has cost the company good people, damaged morale, and diminished the credibility of the leadership team as a whole. Appraisals and bonuses are performance-based. How about considering that performance should be pay-based when you have rates that are too low and stacking expectations that are too high to begin with? Internal feed-backing system is weaponized against members who are limited in their resources and allowed actions. The HR Department isn’t qualified to decide whom they hire when they themselves certainly wouldn’t pass the company’s training programs. They require the most hand-holding when new practices and policies are put in place, and have impunity from SOPs they strictly implement. They show no empathy and accountability when they make payroll-related mistakes, for instance, and not once did I witness them use the words “sorry” or “apologies,” as if those words are taboo in their department. They also don’t know how to reply to emails in a timely way and rely on other departments to pick up their slack even when inquiries are directly addressed to them. You can’t expect senior management to do something about this because the HR head is the president’s sister. Whisper an area they could improve and you’ll only get a target on your back by either getting your pay last or getting called out for a minor mistake that can otherwise wise be easily fixed. All other departments are great to collaborate with, except for HR. Other departments have said the same thing in our private discussions. False client headcount reported. The CFO and CEO trust the president blindly. They should demand visibility over dashboards tracking the actual client count.
E
Employee
1 month ago
very illogical
Pros: they can be stable if stability means settling for something less. | Cons: During the interview, they expect you to have all the tools, so it is not newbie friendly. They also require you to work beside your modem, and their reason is " so you can troubleshoot easily when there's a network problem". Like as if all connection problems can always be resolved by just rebooting your modem. They worry too much on something that is so basic. Modem problems should be least of your concern when hiring. People can always have and use back up connections. It's not like troubleshooting your modem will be part of your daily routine just to be able to work.
GE
Graduate Engineer Trainee
5 months ago
Stressful experience
Pros: They only pay you 4,9 per hour, which ends up being like 740 a month. From 45 trainees I stared with, by week there was only 3 of us. Training lasts a month and is not paid, the amount of after class work you have to do is insane. guess your conclusions | Cons: They charge clients more than double than they pay you, training expectations are absurd, some staff are rude
E
Employee
6 months ago
Supportive Environment with Growth Opportunities, But Compensation Needs to Catch Up
Pros: • Support team is helpful and always ready to assist • The COO is approachable and engages the team through occasional raffle draws • Training is challenging but valuable, especially for those new to the VA role • No micromanagement — team managers trust their VAs • No strict productivity trackers, just hourly updates via Google Chat | Cons: • Contractor rates are no longer competitive compared to other agencies • No HMO or 13th month pay • No government-mandated benefits (unless done voluntarily) • Financial instability due to client-dependent structure — possible gaps in earnings when clients cancel • Independent contractors shoulder most of the risk with limited security
E
Employee
7 months ago
Great opportunity
Pros: Work from home. Forever. :) | Cons: None that I can think of
VA
Virtual Assistant
7 months ago
Low Salary
Pros: Security, as they say, but not really. You're not, you can get better clients and better pay elsewhere. | Cons: The admin, their bad system, no freedom, their cut is more than half of what the VAs are getting, yet the support isn't that helpful at all
VA
Virtual Assistant
11 months ago
Great Experience with The VA Hub!
Pros: I had a fantastic time at The VA Hub! One of the things I truly appreciated was how they gave their Virtual Assistants a voice and made us feel heard and valued. It’s rare to find a company that genuinely prioritizes the well-being and input of its team members. Another highlight was... salaries were always on time or even early which speaks volumes about their reliability and respect for their VAs. If you’re considering joining or working with The VA Hub, I can confidently say it’s an excellent choice! | Cons: Honestly, I couldn’t think of any downsides during my time with The VA Hub. The experience was positive, and it’s a testament to how well they manage and support their team.
VA
Virtual Assistant
1 year ago
not for the weak but once you get in, it's worth it
Pros: - senior management is quite approachable, especially our COO, Ms. Mika - they really value work-life balance; the management themselves are the ones who remind us to log out on time and plot our leaves - strong support system (other VAs can also help you out) - pay is above minimum wage compared to most PH local rates | Cons: - training process is quite a challenge (and they intentionally do this due to the high number of applicants) - base rate isn't as competitive compared to other VA companies already
VA
Virtual Assistant
1 year ago
Excellent!
Pros: Hi! This is my first year working in The VA Hub. Honestly, I was really scared about it. When I started with the training, I thought I was going to fail, because I was doing a training for a lot of hours, with people from different cultures. But when the days passed, I realized how much I was learning, from the trainers, from my co-trainees and from myself too. The training experience was hard but amazing, and very rewarding. I got my first client very quickly and I've been working with him for 4 months now, and if I'm being honest, I think I have found my dream job. I love to work from my home, obviously, but because it gave me the opportunity to work on the other side of the world, having different opportunities, working with people from other countries, and learning every day what I'm capable of. So I'm really proud of myself, and very grateful for having had the courage to do the training and find what I want to do and what I want to be! | Cons: I haven't find one yet
MA
Marketing Assistant
1 year ago
The best company culture, the best boss, and the best team I know I will ever have.
Pros: I can honestly say this is where I’ve really grown in my career. It’s only been a little over a year at TVH, but I’m a totally different person from when I started. They’ve helped me level up my work ethic, and everyone here is super welcoming. We even have a group chat where we share random stuff, like life updates. The company encourages us not to work overtime and to take the rest we need, which is amazing. I love my team too, everyone's so supportive! This is definitely a place I’ll remember when I’m old. I feel really taken care of here. | Cons: Would love to have more in-person activities with the team.
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