CiQ
14 Reviews
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About CiQ
Contact iQ is a boutique Business Process Outsourcing (BPO) provider specializing in delivering outstanding, cost-effective contact center solutions. Based in South Africa, they focus on developing long-term partnerships by tailoring their services to client needs, regardless of campaign size. Leveraging industry-leading insights from their sister company, Connect iQ, they offer enhanced performance in key areas: Customer Service, Customer Retention, and New Acquisition (Inbound and Outbound sales). Their extensive channel support includes Omni-Channel, Voice, Chat, Email, and Social Media, alongside Back Office Processing and Case Management. They serve multiple sectors, including Financial Services, Telecommunications, and Retail, priding themselves on a highly experienced management team and strategies that foster high employee engagement and low attrition.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
Insurance
IT Services
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
Australia
South Africa
United Kingdom
United States
Languages
English
Core Services
CS
Chat Support
Services
Service Details
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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices
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Contact CiQ
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Company Reviews
Total Reviews
14
Last Rated 10/8/2025
Overall Ratings
3.64
Last Rated 10/8/2025
Sort By
SI
Senior Infrastructure Engineer
3 months ago
Great mission, talented peers -- but leadership has lost the plot
Pros: Incredibly smart, mission-driven engineers who genuinely care about open source and community work. Many teammates go above and beyond to support one another despite constant uncertainty. The technical problems can be somewhat interesting, and the work itself can be meaningful when you’re allowed to focus on it. | Cons: Leadership decisions often feel reactive and inconsistent, with unclear priorities and limited transparency. Communication is inconsistent, trust is fragile, and priorities shift without clear reasoning. There’s a wide gap between the values the company promotes and the way people are actually treated. Stability, transparency, and respect for all parties need serious work.
E
Employee
4 months ago
Not good
Pros: It is a Remote company | Cons: No work life balance, no work culture
PS
Principal Software Developer
9 months ago
Great Company - Startup Mentality w/Agility and Drive
Pros: If you are an aggressive self starter, CIQ is the place for you. Everyone here is working to make our products the best they can be. We've got a fantastic leadership team that is focused every day on our success. | Cons: Working for a startup is not easy for everyone. You have to be assertive, and sometimes make the decision yourself related to certain activities, and they are not always the right ones. So, if you are not that person, at this time, it may not be the job for you.
S
Sales
11 months ago
Nice Company - Hard Sell
Pros: Nice Company to work for Good Benefits Valuable Product | Cons: Difficult sell - not unique Not Managed Well The only way to sell here is to go to people you know
PM
Product Manager
1 year ago
Do your research
Pros: Some great people that really want to help | Cons: Take your pick. C-level hides information from employees like funding rounds that dilute the stock value, there is a lawsuit against the CEO for trade secret violations for a product called Fuzzball, COO runs a separate business, CEO is more interested in protecting his image than doing his job. Do you research on each c-level executive before working for CIQ.
PS
Principal Software Engineer
1 year ago
You will make an impact
Pros: You will make an impact on the company and the community | Cons: It’s a startup with the startup feel
SE
Systems Engineer
1 year ago
I love it here
Pros: - Great engineering team - Lots of opportunities to learn - Getting access to what I need is quick, minimal bureaucracy | Cons: It's weird that I can't think of a bad thing to say. Not really sure why. Hopefully it stays the same down the road.
S
Sales
1 year ago
My opinion
Pros: Company pays industry average wages | Cons: In my 30 plus years as a Silicon Valley sales executive, my opinion is CIQ is by far the worst run company I have ever worked for. Currently, a law suit filed against CEO and his former employees from the company they worked for prior to CIQ with allegations leading to theft of intellectual property and much more. As a shareholder myself, concerned and unsure if CIQ actually has completed final development of their primary product called “fuzzball” which has been under development for years. This review is my personal opinion of this company, again the worst run company I have ever worked for over 30 years in technology
SA
Sales Associate
2 years ago
Great place to work
Pros: Such a great place to work + culture is amazing!! | Cons: Nothing I can think of
DE
Distinguished Engineer
2 years ago
Great place to work !
Pros: Fully remote. Flexible time off. Interesting work. Great Team spirit. | Cons: Benefits aren't up to FAANG level.
E
Employee
2 years ago
A Great Place to Learn, Grow, and Succeed
Pros: - Supportive Management - Focused on building a positive and inclusive work culture - Work-life balance - Opportunities for career growth | Cons: -Fast paced and changing often - could be a con for people who aren't used to it
M
Marketing
2 years ago
Great Company and Great Culture
Pros: If you want a job with a killer culture, exceptionally positive and engaging, game-changing products, and non-stop action and growth, CIQ is the perfect fit. I'm loving every minute here and can't wait to see what comes next. | Cons: Action never stops. So if you're looking for a slow moving, relaxing job, then this is not the company for you.
FS
Facility Security Officer
2 years ago
Awesome company and leadership
Pros: Great communication, enjoyable team environment, excellent benefits. | Cons: N/a to me and my employment here.
SD
Software Developer
3 years ago
Great people, Great Purpose
Pros: Good Leadership and Company Trajectory | Cons: Very fast paced and highly specialized.
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