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Fusion CX

1 Reviews
4.0
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About Fusion CX

Fusion CX is a global BPM (Business Process Management) company and Certified Minority Business Enterprise, offering complex, integrated, and multilingual Customer Experience (CX) solutions across 15 countries. They support 28 languages, combining advanced AI-powered technology with human expertise to deliver high-end BPO services. Their focus is on strengthening customer engagement, driving digital transformation, and enabling operational efficiency for global brands in high-growth industries like BFSI, High Tech, and Healthcare.

Industries

Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Legal
Marketing
Media
Non-profits
Property Management
Publishing
Real Estate
Telecom

Region

Albania
Belize
Canada
Colombia
El Salvador
India
Indonesia
Jamaica
Kosovo
Morocco
Philippines
Thailand
United States
Worldwide

Languages

Multilingual

Core Services

AI Customer Support
Call Center Support
Technical Support

Services

AI Process Automation
AI Process Automation
CS
Customer Service
Documentation Services
Documentation Services
IS
IT Support Services
IS
Industry-Specific Support
Sales Assistance
Sales Assistance
Web Support
Web Support

Service Details

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Company Reviews

Total Reviews
1

Last Rated 10/3/2025

Overall Ratings
4

Last Rated 10/3/2025

(0)
(1)
(0)
(0)
(0)
CS

Customer Service Representative

1 month ago

Glassdoor
4.0

Steady work environment

Pros: -The schedules & requests are well accommodated - Christmas events & games - the management is organised for Sensio team | Cons: The pay is minimum wage The hiring process was not organised No benefits

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