Away Digital Teams

21 Reviews

1.5

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About Away Digital Teams

Away Digital Teams is a strategic outsourcing partner specializing in building and managing dedicated, high-quality offshore teams in Vietnam. Positioning itself as "Outsourcing 2.0," the company focuses on delivering top-tier talent with a strong cultural fit, rather than just cost reduction. They source, vet, hire, and manage professionals for critical business functions including IT development, finance, customer support, and digital marketing. By handling HR, payroll, and continuous professional development, Away Digital Teams allows clients to seamlessly integrate skilled Vietnamese talent, accelerating growth and providing a strategic extension of their local team.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Healthcare

Home Services

Hospitality

IT Services

Insurance

Marketing

Media

Medical Services

Non-profits

Property Management

Publishing

Real Estate

Telecom

Logistics

Region

Australia

Vietnam

Languages

English

Core Services

Accounting Services

Administrative Support

Marketing Support

Bookkeeping Services

IT Support Services

Services

3D Animation

Call Center Support

Content Creation

+22 more

Service Details

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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Company Reviews

Total Reviews

21

Last Rated 12/6/2025

Overall Ratings

1.52

Last Rated 12/6/2025

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Carrie Heitmeyer

4 days ago

1.0

Really poor customer service

Really poor customer service. I was gifted a luggage which was too small- tried to exchange it and only offered store credit. The customer service rep said the couldn’t refund me the money because they needed to maintain consistency in their policy. This has been such a bad experience I wish I had never ordered from the company at all, but I’m now stuck with £176 in store credit.

Amanda

1 week ago

5.0

Have had a carry on case for several…

Have had a carry on case for several years, and have taken 60+ flights per year (some years over 100) and it still looks good as new. I love the case. I always get compliments and its super smooth to use. Unfortunately recently the handle has become super sticky and its been a bit of a pain. I remembered Away has a lifetime warranty for certain issues and so optimistically I decided to apply for it. I received a new case within 4 days! It was super quick, easy and honestly majorly impressed. My parents who have a check-in case which had a different issue (again after many years of intensive travel) had the same experience. For comparison I had a similar issue with Horizn Studios a year or two ago and it was a horrific experience, so Away really made it seamless!

Jodie Lethgo

1 week ago

1.0

Trash products

Trash products. I purchased two suitcases. The tag fell off BOTH on their first trip. The zippers started sticking after using them a few months, and about 10 months of use, one of the bags had the zipper break off entirely while i was traveling, and I had to go buy another suitcase to get my stuff home. Away customer service has not been helpful AT ALL. Waste of money.

nancy lin

1 week ago

1.0

I’m really disappointed with my recent…

I’m really disappointed with my recent experience with AWAY. I ordered The Large in Blush Pink well in advance of an upcoming trip to avoid any shipping delays. Instead, AWAY sent me the wrong color (Black), and the process to fix their mistake has been frustrating and confusing. First, I was told by their team that I would not need to return the incorrect item and could keep or recycle it. Then I was later instructed that I actually do have to return it. Returning a full-size suitcase isn’t simple, especially since I don’t have a car to take it to UPS. I asked for a pickup because of the conflicting instructions and the hassle, but the situation has still been made far more difficult than it should be—especially for an error that was entirely on AWAY’s end. On top of that, the replacement timeline is uncertain, even though I clearly stated I need the luggage for an upcoming trip. I ordered early specifically to avoid this type of problem. Overall, the lack of consistency, the inconvenience, and the back-and-forth instructions have made this experience really disappointing. For a premium brand, I expected much better customer service and accountability.

Michelle Kelly Rowan

1 week ago

1.0

Free-Market Clean Up Needed

No phone support. None. I ordered the wrong items with free cubes, canceled, and then couldn’t get the cubes to load as free when I tried to order the correct luggage. Chat promised an email follow-up—crickets. When I went back, it took forever to connect me to a human. Once I finally got one, they dragged me through pointless “fixes” that didn’t work. Jacqueline was so slow it felt like watching paint dry. The product might be fine, but the customer service is a joke. It’s like talking to a brick wall. Why would I drop $450 on a company that treats customers like an afterthought? There has to be a competitor doing this better. This slug-paced, hand-waving excuse for a company deserves to be flushed out of the market by one that actually knows how to deliver both product and service.

LInda Sasseen

2 weeks ago

1.0

I have 4 pieces of Away luggage- poor customer service

I have 4 pieces of Away luggage, and I truly regret spending the extra money because i thought they were "better". I bought the designer carryon paid extra for the pattern and after using it 3 times the zipper separated. They won't repair it but offered to give me their "core color" bag which is not what i paid extra for when purchasing. Their customer service is very bad as they never even investigated getting it repaired. Their luggage is no better than then box stores.

sarah dalton

2 weeks ago

1.0

Lifetime warranty not real

I tried to claim a replacement wheel and trolley on my lifetime guarantee and they have ran me in circles for several weeks saying that they could not find my order, then they could, but they could not find my address, and now they are back to saying they can't find my order. I can't speak to a real person and it's really disappointing.

Connie

1 month ago

2.0

Away needs to both improve their....

Away needs to both improve their customer service which is dismissive as well as be more informative when ordering their product. I had a bigger carry on in green. I just ordered a medium flex in green as well....in no way do they match. When I contacted them they clearly said the carry on bag green is much darker but did not have anything on their website that although colors go by the same name, they may not match. At this price point that is some bologna. You can go to TJMaxx if you just wanted anything (and much cheaper I may add)and bought 3 for the price of 1. I learned my lesson.

Richard Salkeld

2 months ago

5.0

Away - way better than anyone else!

From the in-store experience to using the warranty, the Away customer service is simply head and shoulders above the rest. Paul was excellent at the Covent Garden store when I purchased the cases back in June. As I was in London with work, he arranged to have them delivered to my home address for a suitable date. The products themselves have the unique mix of being stylish, robust and with quality finish. I would never buy from another luggage retailer again. On a recent holiday a severe impact from a train door caused a problem with the handle which would have been far worse on other products. I completed the warranty form online and within days a replacement case was dispatched. My expectations are always exceeded by Away.

Mrs Burns

2 months ago

1.0

So very disappointed with this…

So very disappointed with this suitcase, the third I have had from Away. The first two were fine so I ordered another size in Salt White. A totally unfit-for-purpose product. After just two trips abroad it in ruined. The finish is completely impactical. It looked beautiful when it arrived, now it's just embarrassing. Customer service completely unhelpful. I have tried everything to remove all the unslightly black marks to no avail. The worst purchase ever.

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