XACT
50 Reviews
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About XACT
XACT provides modern contact center solutions to empower the customer experience, acting as an organic extension of a client's support operations across phone, chat, email, and web. With 30 years of experience, XACT offers a range of services including customer help desk support, service dispatch, and professional telephone answering 24/7. They focus on delivering a seamless, branded customer support and engagement experience for organizations worldwide, utilizing extensive training and specialized technology to manage millions of contacts annually with 0% downtime.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Home Services
Hospitality
IT Services
Marketing
Media
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
Philippines
United States
Languages
English
Core Services
OC
Outbound Calling Services
CS
Chat Support
Services
Service Details
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Contact XACT
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Company Reviews
Total Reviews
50
Last Rated 10/27/2025
Overall Ratings
3.88
Last Rated 10/27/2025
Sort By
VC
VP Customer Service & Sales, 4AllPromos
2 months ago
They understand how critical consultative customer service is to us.
Thanks to XACT's support, the client achieved their service level target for the first time and obtained positive reviews on Google. The team provides timely items, is receptive to changes, and collaborates flexibly with the client. XACT's understanding of the client's business goals stands out. | Highlights: They are true business partners. They understand what our business goals are and that flexibility and change is the name of the game right now. They are proactive in suggesting solutions to achieve our goals. There is also a strong culture alignment. They understand how critical consultative customer service is to us, and they've been able to hire and coach team members who deliver that. They share our enthusiasm for our business and our desire to deliver a "OneTeam" experience to everyone.
VS
VP Sales, Environmental Systems Company
6 months ago
XACT was committed to ensuring that our campaign ran smoothly.
XACT has successfully answered all calls and reduced the call abandonment rate. The team has effectively directed calls and improved the call queue time. XACT prioritizes communication to address any potential issues and to refine processes continuously. The team's commitment is also outstanding. | Highlights: XACT prioritizes ongoing communication to address any potential issues and to continuously refine processes, procedures, and campaign structure for maximum efficiency and quality. Our regular meetings and calibration calls ensure that they can quickly address any concerns and keep our campaign on track for success.
AL
Assembly Line Worker
7 months ago
XACT Technologies USA
Pros: -Flexible Hours -Good people/culture -Plenty of parking -Good hours | Cons: -Difficulty moving up -No movement in the company -Corrupt upper management -Zero thought behind decisions being made -Poor leadership -Little to no overtime -Little to no training
CA
Cost Accountant
10 months ago
Rewarding Experience with a Great Team!
Pros: Excellent learning opportunities and career growth Supportive and knowledgeable team Positive work culture with a collaborative environment Stability and long-term career potential | Cons: So much to learn and grow that I might need a bigger brain soon! 🧠😂
SD
Service Desk Manager, FHI
11 months ago
XACT's bilingual support for internal and external use stood out.
XACT has held weekly meetings to discuss issues, changes in the client's environment, scheduling challenges, and coverage needs. Moreover, the team has notified all staff promptly and provided documentation updates. Overall, the team's bilingual support for internal and external use has stood out. | Highlights: XACT's bilingual support for internal and external use stood out.
SM
Senior Manager, Service, 2-10 Home Buyers Warranty
1 year ago
For the past 1-2 years, they have really embraced partnering with us to improve our working relationships.
XACT has improved the client's lead quality and conversion rates. The team has improved their project management and communication skills throughout the engagement. They meet with the client biweekly and actively engage in the problem-solving process. Moreover, they're responsive and collaborative. | Highlights: For the past 1-2 years, they have really embraced partnering with us to improve our working relationships and the results we're seeing.
HM
HR Manager
1 year ago
Newly Acquired
Pros: On May 1, 2024, Matrix Technology, a leading industrial materials and specialty wire harness manufacturer, have officially acquired X-ACT Technologies Ltd. / XACT Engineered Manufacturing Solutions. This acquisition has since brought a fresh perspective in boosting the company’s continuous growth and a dedication to all Employees’ well-being, growth and satisfaction. The newly formed Matrix / XACT group is highly committed to creating a positive workplace, where team members can thrive in an environment that fosters a culture of trust, respect and cooperation. | Cons: Not recommended for those who does not like a culture of trust, respect, order, cooperation, order and structure.
DE
Devops Engineer
1 year ago
DevOps
Pros: Good to work with this company | Cons: No Cons with this company
ET
Executive, The Management Group Associates, Inc.
1 year ago
We were impressed with their flexibility and ability to design a program specific to our needs.
XACT's support reduced the time that the client's accounting staff spent on the phone, improving employee morale and productivity. The flexible team was highly accessible and responsive, committed to improving their service, and able to provide tailored services according to the client's needs. | Highlights: We were impressed with their flexibility and ability to design a program specific to our needs. A commitment to ongoing learning to improve quality of service
CC
Call Center Manager, VENU+
1 year ago
They were very professional and had everything set up on time.
The client is very satisfied with the work done by Tapptitude so far. Their team is communicative and professional, making them a great partner. | Highlights: They have a excellent training set up for their agents and they use top of the line systems to ensure we are getting the very best service possible..
DO
Director of Sales & Customer Success, Wheels E-Commerce Co
2 years ago
I'm impressed most by the structure and adaptability of the company.
The client is highly satisfied with XACT's work and performance. The team is communicative and responsive to the client's needs; they solve tasks when asked and are easy to work with. Moreover, they understand the client's unique project and are highly capable of solving any challenge. | Highlights: I'm impressed most by the structure and adaptability of the company. Our project is unique as we are in a very unique business and they have picked up most of the challenges we face daily.
O
Officer
2 years ago
Not good
Pros: Pros only if you are phillipino | Cons: Stay away to be emplyed in this company
E
Employee
2 years ago
Stay far away
Pros: Absolutely nothing good can be said | Cons: This company is likely the absolute worst in the city. Delusional owner with his son following him around all day. Employees all taken advantage of and quite possibly the most toxic culture there is. Stay far far away.
DO
Director of Operations, Donna Salyers Fabulous-Furs
3 years ago
“They’re very interactive and act like a partner for us.”
The client has been very satisfied with the project management and the way that the team from XACT has tried to understand their needs. They’ve been vocal in giving feedback on a new system, are engaged in the process, and are committed to providing the highest quality service possible. | Highlights: We’re very satisfied with the work that they’re providing and have been highly impressed with how they’ve been trying to understand our needs. We’re working with a new software system, and they’ve been great about providing us with feedback. They’re very interactive and act like a partner for us.
CE
Client Experience Manager, People Engagement Company
3 years ago
Speaking with others in our industry, they are looking to utilize XACT's services based on our positive experience.
The end customer is pleased with the support level XACT provides on behalf of the client. XACT listens to the customer's needs and offers solutions efficiently. Their team proposes ways to reduce costs while still giving the services the client needs. They also welcome feedback and communicate well. | Highlights: They are able to hear the needs of their clients and able to offer up solutions. Additionally, they provide ways to help cut down on costs while still maintaining service.
SD
Sr. Director Business Process Operations, TK Elevator
3 years ago
I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers.
XACT helped the client save about 1.8 million in total, which is much more than the 1.3 million they intended to achieve. They quickly completed their calls after changing managers and offered concessions that established a great working relationship. | Highlights: I was impressed by how quickly they ramped up and once they changed PMs, how quickly the calls were getting completed. I also like that they provided me with # of hours used and # of hours remaining on a weekly basis, which allowed better planning and determining if a change order was going to be needed. They also gave some concessions, which was very help in establishing a great working relationship. I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers.
E
Employee
3 years ago
If you value your career and sanity, do not work here. Small company. Small thinking. Definitely bizarre.
Pros: Most employees are good, honest people who are trying to survive an abusive and toxic work environment. Decent location within the industrial park. Easy to get a job there. Continually hiring. | Cons: - Strategic thinking is non existent. - Decades old management style and practices of ruling by fear, intimidation and firings. - Employee turnover is very high. Both voluntary and terminations. Seemed to be a daily occurrence. HR is continually hiring and firing people in a revolving door of employee retention. - Nepotism and favouritism is rampant. The friends and family run the organization and rule by fear. Say the wrong thing to the wrong person and you will lose your job. - Compensation do not provide a living wage. Most have two to three jobs to make ends meet. - Their benefits are the bare minimum. - Both hourly and salaried employees do not get sick pay. - Any time off needs prior approval and available vacation time or no pay. - Want a cup of coffee? It's disgusting and you have to pay $.25 for a Keurig pod and hot water. - Bathrooms are always broken and are filthy. Toilet paper is deliberately hidden - so check before you need it. - Safety practices are an afterthought. Regardless of the pandemic, basic practices are not known or disregarded as an inconvenience.
E
Employee
3 years ago
Management
Pros: Friendly colleagues and production staff | Cons: Poor management because it is a family owned business. When problems are encountered they would consume as much time as possible to find the culprit/ cause instead of teaming up to solve the problem. Very low low salary offer even for those who have credentials. Low salary increase not even enough for tax increases.
CM
CNC Machinist
3 years ago
Horrible place to work
Pros: There were absolutely no pros to working here | Cons: Expectations are sky high and unrealistic Pay is mediocre at best Owner and his son are shady as they come They will use you then fire you They’re unappreciative They lie about jobs and prior employees (spoke to the gentleman who was in my position before me) They’ll lie to your face about expectations They pile work on and are not understanding when things aren’t completed within hours nvm days
PA
Production Assembler
4 years ago
Great company
Pros: Happy Work place, money is decent | Cons: the company is Somewhat political
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