BPO American

31 Reviews

2.0

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About BPO American

BPO American, Inc. is a reliable communication services partner focused on providing friendly, knowledgeable, and highly trained US-based customer service agents to meet the high demands of modern consumers. They offer a full range of customized communication solutions, including 24/7 Instant Answering Service, Live Call Handling, Web Chat and e-Mail Support, and Outbound Call Center services. The company emphasizes the importance of immediate assistance across all channels to prevent customer churn, and they highlight their commitment to security and compliance, including HIPAA standards.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Healthcare

Home Services

Hospitality

IT Services

Insurance

Legal

Marketing

Media

Medical Services

Non-profits

Property Management

Publishing

Real Estate

Telecom

Region

India

United States

Languages

English

Core Services

Call Center Support

Outbound Calling Services

Email and Chat Support

Documentation Services

Customer Service

Service Details

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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Contact BPO American

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Company Reviews

Total Reviews

31

Last Rated 12/9/2025

Overall Ratings

1.97

Last Rated 12/9/2025

(7)

(0)

(2)

(22)

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Matthew Robson

1 day ago

1.0

Do better when flights are cancelled

Flight cancelled due to weather, legitimately on a flight from LHR. Auto rebooked onto a flight 47hours later! No attempt to look beyond their own flights. No compensation. Queues that were so long at help desks and App totally useless. Followup process, the "chat" on the website, deliberately time wasting and just pointed me at the website. Transatlantic flights are expensive.

Honey Carlson

1 day ago

1.0

American Airlines has completely lost…

American Airlines has completely lost my trust. My husband and I fully understood and accepted the initial delay due to weather. That part was out of everyone’s control, and we were fine with it. The real issue was everything that happened after that. Our flight was delayed again because a flight attendant called in sick, and we had to wait for a replacement. That was frustrating, but understandable. What was not acceptable was that they boarded the entire plane, let everyone get settled, and then canceled the flight because the pilot timed out. There is no way American Airlines did not know the pilot was approaching his limit. Instead of being upfront with passengers, they kept everyone in the dark and acted as if everything was on track until the last possible moment. The lack of transparency was unacceptable and felt misleading. To make matters worse, they are insisting the cancellation was due to weather. That is not true based on the timeline and what we were told while on the plane. Because of their operational failure, we had to pay for unexpected expenses, including a hotel, rideshares, alternate flights, and a rental car. American Airlines refuses to reimburse anything, not even a partial amount, despite the situation having nothing to do with us. Good customer service would have meant taking responsibility and offering at least some reimbursement or a gesture of goodwill. Instead, we were dismissed with a blanket weather excuse that does not match what actually happened. I will never fly American Airlines again. The lack of honesty, accountability, and basic customer care was shocking, and travelers deserve better.

Michael Harpel

2 days ago

1.0

Stuck in Charlotte

On my wife and I 25th wedding anniversary. We were flying to Florida. Our flight was delayed, canceled, delayed again. The staff didn't seem to care that I'm 60 and need a walker. They didn't even wanna comp us a meal. They were rude,uncaring, and just plain lazy and sarcastic. Bottom line, stuck in Charlotte for almost 24 hours.

Haya Alzuraiqi

5 days ago

1.0

My flight was delayed twice

My flight was delayed twice. I have lost my luggage for 4 days now and still haven't received it. I traveled internationally without my luggage and didn't get it. I missed a flight because of the delay. I really will not travel with them again; it's terrible.

Eli

5 days ago

1.0

Worst service ever..

Worst service ever... they canceled my flight without notice.

Sahana Ramakrishnan

1 week ago

1.0

These guys re-issued our tickets…

These guys re-issued our tickets without notifying us, after we had selected our seats (together), we go to check in and our seats have vanished. It tells us we have no seat selection and what's worse is that they only have four individual middle seats available on the whole flight. We call them and they LIE and tell us we can go in person and they'll give us seats together, when we pointed out there are no more seats available they changed their response to essentially tell us to deal with it and this is the only option available. If this glitch in the seat system is YOUR error, YOU should be doing something to rectify it, upgrade passengers, change our flights - anything. Horrible system of functioning this will be the last time we ever fly American. United has never given us this issue.

John Davenport

1 week ago

1.0

Absolutely garbage

Absolutely garbage. This is the worst experience I’ve had in a decade. Connected through Philly. Supposed to arrive at noon and leave at 230. Flight delayed till 6, then 9, then 1030, we couldn’t do it because we had to drive 3 hours on arrival. No hotel voucher or any accommodations of any kind.

Marietta Renne

1 week ago

1.0

Avoid American!!!

Between 2020 and 2024, I have been very displeased with American Airlines. Three times they lost my luggage. One time, it was on my graduation day. Another time it was on my daughter‘s graduation day, and I had a formal event to attend. The people at the desks were rude, and American Airlines had no practical plan of action for delayed flight flights or lost luggage. Unlike Delta. Delta is smart. They are in the airline business. They know there will be times, because of whether or the FAA or whatever, where flights are delayed or grounded or whatever. They’re ahead of the game. They have a plan of action. No, not American Airlines. So, most recently, I was flying from the USA to Ireland, ultimately. My flight in Philadelphia got delayed by 2 1/2 hours and when I arrived at Heathrow Airport, my layover stop, as soon as I stepped off the plane, some American Airlines personnel handed me a ticket for a flight to Ireland that left five hours later than the flight I was supposed to be on, with Aer Lingus. I booked my flight with Aer Lingus through American Airlines. As it turns out my original Aer Lingus flight was also delayed. American Airlines took it upon themselves to cancel my original flight and book me a new flight five hours later. The only problem with this was my Aer Lingus flight was also delayed and I did make it to the gate! With plenty of time to spare! But because American Airlines changed my flight, I was not allowed to board. I needed to be in Shannon at 11 o’clock, but my new flight brought me in at 4:45. I needed to be in Shannon at 11 o’clock for some very important reasons! Very important! Who was American to take this choice away from me? Even if I did not make the flight, at that point in time, they could’ve changed it to a later flight, especially when the next flight was five hours later! I had a very important reason to be in Shannon at 11 o’clock. My original Aer Lingus flight was also delayed. American obviously did not know this or care. (WHY NOT?! I booked it through them! ) I got to the gate with plenty of time to spare! But I was not allowed to board, because American took that decision away from me. The only time I fly American is when I have no other choice. Which often happens when I’m find the UK. Oh I wish I had other choices! If you have any choice, other than the fly American, I would avoid it. Try Delta! If not, Delta, try United. United has really up their game. I can’t tell you how much American has disappointed me, over and over and over again. If you have a choice, choose another airline! The cost difference is definitely worth the headache.

Vanessa

1 week ago

1.0

Boarded the flight from LA to London on…

Boarded the flight from LA to London on time, then proceeded to sit on it for hours whilst they attempted to fix a faucet... then sat in the airport a few more hours before they vocally kicked us into a hotel... the entire jumbo jet - to the same hotel via the tiny hotel shuttle buses.. you can imagine the anarchy that caused at 11pm for all involved. Never did get a proper dinner that evening. Turned back up the next day.. another hour added to the new time... but it for eventually leave... over 20 hours late. We were told someone would call us about compensation for the mess we'd gone through... waited but in the end had to call them. Got given a small credit to use on a future flight. Not a chance. If I had flown BA like I wanted to in the beginning (I even booked through them) I would have at least been given proper compensation in cash. Lesson learnt, I am never flying American again and I highly suggest anyone flying into or out of Europe chooses a European carrier as well so you're covered by EU/UK compensation law in case something goes wrong

Sami Alotaibi

1 week ago

1.0

Cheap and cut corners

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BPO American

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