Specialty Answering Service
About Specialty Answering Service
SAS is a national call center and outsourcing provider offering 24/7/365 live customer support and telephone answering services. Founded in 1985 and based in the US, it serves thousands of businesses across over 40 industries. The service focuses on lead capture, appointment setting, customer support, and order taking to help clients grow, maximize productivity, and maintain customer service excellence.
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Company Reviews
Total Reviews
19
Last Rated 10/31/2025
Overall Ratings
5
Last Rated 10/31/2025
Karen Tedder
3 weeks ago
Specialty Answering has been great for our business and so easy to work with. They answer our phones at Symank Energy on nights and weekends and get us the messages in minutes. Courtney C. is incredibly helpful and quick to respond. Highly recommend!
Jeff Casey
3 weeks ago
SAS is a fantastic company which promotes the highest levels of customer service. I've been a customer since 2020 and I've always had the best sales and service staff interact with me. Taneice helped me today and was amazing. She handled at least 4 separate issues for me quickly and easily and was quick to follow up with an email outlining what we changed and added onto my account. I have all praise for this company. -Jeff
Enrique Latoison
4 weeks ago
We have been using SAS answering service for a few years, and it's been an asset to our law firm. I recently need assistance with some changes I wanted made and the customer service team when above and beyond to accomodate our needs and make things run smoother and more efficient for our after hours call messages. Highly recommend this service for your business ~Latoison Law
Enrique Latoison
4 weeks ago
We have been using SAS answering service for a few years, and it's been an asset to our law firm. I recently need assistance with some changes I wanted made and the customer service team when above and beyond to accomodate our needs and make things run smoother and more efficient for our after hours call messages. Highly recommend this service for your business ~Latoison Law
Amanda Yancick - V & L Plumbing Service
1 month ago
We're so glad we switched from our primitive answering service to Specialty Answering Service! Their web-based dashboard and mobile app makes staying in control of our own account really easy. We especially appreciate the script builder section where we can make sure the reps are asking all the questions we want them to ask. Support is immediate and really helpful, a small detail that really means something in a world full of bad customer service. We really appreciate their approach in putting as much importance on customer satisfaction as we do when we personally answer the phones. Highly recommend!
Trayes & Co.
1 month ago
Our apartment rental company has been a client of Specialty Answering Service for about 8 years and we are very happy with their customer service team. They are very responsive whenever we need to make changes to our information, literally taking care of updates in minutes. They provide reliable answering service to our tenants outside of our office hours, and have handled all calls perfectly since we started working with them. We also find their pricing reasonable and fair. I can highly recommend Specialty Answering Service!
John Lutes
1 month ago
We have been working with SAS for a number of years and have been happy with their service. They have good customer support. And our customers have always been pleased with the ability to talk to a live person 24-7.
Sarah Gonzales
3 months ago
We are a digital marketing agency and have been using SAS for the past three months. I'm so happy with this service. They screen all our calls, and have saved us so much time and hassles having to deal with spam calls. They've also been really helpful in building out instructions for their team to ensure that each call from either current clients or prospective customers is handled in the right way. And I love that they are always aiming to improve -- every time I suggest a new way to handle calls, they immediately implement the suggestion. This is a great, very personalized and affordable receptionist service for small businesses.
Sarah Gonzales
3 months ago
We are a digital marketing agency and have been using SAS for the past three months. I'm so happy with this service. They screen all our calls, and have saved us so much time and hassles having to deal with spam calls. They've also been really helpful in building out instructions for their team to ensure that each call from either current clients or prospective customers is handled in the right way. And I love that they are always aiming to improve -- every time I suggest a new way to handle calls, they immediately implement the suggestion. This is a great, very personalized and affordable receptionist service for small businesses.
S B
3 months ago
SAS Desk has been fantastic for our customer support needs. We've used them for many years now. Their team is professional, responsive, and always courteous with our customers. Calls are handled quickly and effectively, and we’ve seen a big boost in customer satisfaction. Highly recommend! Thanks to Courtney and Gabe for all their help.
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