Omnie Integrated Services

20 Reviews

2.2

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About Omnie Integrated Services

OmniECSR is a customer service solutions provider that seamlessly blends Advanced AI with experienced human agents to deliver a unified, scalable, and resolution-focused experience. The company specializes in providing a true Omni-Channel experience across Voice, SMS, Email, Live Chat, and Social Media. They focus heavily on efficiency through cutting-edge automation, aiming to automate up to 80% of interactions while maintaining a personalized feel. OmniECSR provides fully managed, 24/7 global coverage with brand-trained agents, offering clients flexible, month-to-month contracts to scale support up or down based on business needs, ensuring consistently high CSAT scores and driving business growth.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Home Services

Hospitality

IT Services

Legal

Marketing

Media

Non-profits

Property Management

Publishing

Real Estate

Telecom

Region

United States

Languages

English

Core Services

Call Center Support

AI Customer Support

Email and Chat Support

Customer Service

Industry-Specific Support

Services

Documentation Services

E-Commerce Support

Recruitment Assistance

+4 more

Service Details

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Company Reviews

Total Reviews

20

Last Rated 7/7/2025

Overall Ratings

2.15

Last Rated 7/7/2025

(4)

(1)

(2)

(12)

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Chris Hendriksz

5 months ago

2.0

Internal wired thermostats has no…

Internal wired thermostats has no reference to reality. When temperature in room is 22 it reads 25.5 and triggers heating inappropriately. Best avoided as overtime replacing them will be reimbursed by savings on heating.

NC

1 year ago

5.0

Great system, Clever design

Great system, clever design. The boards are very easy to install and show where to screw and where water pipes are. Omnie staff very helpful and kept me informed on my order. No probs.

Macaulay Crook

1 year ago

1.0

Terrible customer service

Terrible customer service. Carpenters on a job had put a nail through an underfloor heating pipe. I had requested repair couplings, despite it being ordered before 3:30 p.m. for next-day delivery, it has not been sent until this morning, which means it will arrive a day later and has now messed up the job for me. Additionally, I ended up paying double the price for the parts compared to the initial quote they gave me.

Cb

1 year ago

2.0

Dreadful Service

Ordered an UFH system from Omnie which was deliver at the start of June with no thermostats or control centre just a note to say these would follow. I chased these several times over the next four weeks, often to get no reply or be told they are awaiting stock. After 4 weeks, and a big delay to our project I called again and was told it would be quicker if I purchased these else where ‘as Omnie buy these in and just add our branding’. Can’t see why Omnie can’t get hold of these as they were delivered the next day. Omnie promised a refund on the parts they couldn’t supply, and now another month has passed and still no refund. Again my emails go unanswered, when I called I was told that they have had a changed of IT system? Not really my problem - I just want my refund. (An apology would also be nice but I’m not holding my breath.)

Gabriela White

1 year ago

1.0

This is the worst place for customer…

This is the worst place for customer service and after sales care! Unreal for a relatively small company, they never got back to me with an updated quote for the final room on my project after spending £13K worth of equipment. Now I am stuck with their product which works really well but can’t finish the last room! Absolutely pathetic

Martin Burke

1 year ago

1.0

A complete waste of our time!

A complete waste of our time! Had about a 5 weeks of communication with Omnie, various people didn't call back so had to chase again and again trying to work out the dB rating for their RdB product which it turns out, is not accurate at all. Then we were told only one part was a long lead and today was told that everything we were considering is long lead. Now need to look at other suppliers. Very poor service.

DIANA BARTON

1 year ago

1.0

Very poor communication

Very poor communication. Items on back order. Quality not great compared to some others

Louis Jack

1 year ago

5.0

Great system

Great system. We used Omnie torfloor2 in a refurb job replacing floorboards. We glued and screwed the lower panels down so the floor is very secure and solid and the pipe nicely goes in. The top panel slot over pipes and I really like the print on it so everyone knows where the pipes are. Room was lovely an warm when we done! I did call Omnie to check some stuff but they were helpful. Had no problems, will use again on next project.

Thompson Building Services Wel

1 year ago

1.0

That company is an absolute shambles

That company is an absolute shambles. They ordered way more then we needed and have not credited us for the items we never received. We will never use this company again!!!!

TCU

1 year ago

1.0

The worst after sale experience!

The worst after sale experience! Still waiting ETA for thermostat, items are not delivered as per approved UFH drawing. Think twice before purchase it.

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