Nexa
24 Reviews
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About Nexa
Nexa offers a 24/7/365 hybrid virtual receptionist service, combining human expertise with AI and automation for optimal customer engagement. Their resources are 100% U.S.-based and industry-trained, with specialized offerings for Home Services, Healthcare (HIPAA-compliant), and Legal. Nexa's omni-channel approach covers calls, texts, and live chat, delivering comprehensive services including lead qualification, appointment scheduling, and inbound/outbound sales. Their solutions are highly flexible, featuring customizable scripts and bilingual (English/Spanish) capabilities.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Legal
Marketing
Media
Non-profits
Property Management
Publishing
Real Estate
Telecom
Medical Services
Region
United States
Languages
English
Bilingual
Core Services
Services
IS
IT Support Services
Service Details
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Company Reviews
Total Reviews
24
Last Rated 9/12/2025
Overall Ratings
4.04
Last Rated 9/12/2025
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B
Bj
2 months ago
Jag har nu fyra obrukbara fjärrströmbrytare…
Jag har nu fyra fjärrströmbrytare (mottagardelen som sitter i vägguttaget) som ligger oanvändbara. Slutade fungera efter några månader. Jordat eller ojordat, batteribyte i sändaren, belastningsgrad, resistiv eller induktiv belastning spelar ingen roll. Jag är inte ensam om denna NEXA-upplevelse har jag sett på andra kundomdömen. VÄRDELÖST SKRÄP!
AA
Administrative Assistant
7 months ago
Great Company to work for!
Pros: Strong leadership, all higher ups are great at taking feedback and open to change. a healthy company culture very respectful, encouraging and purpose driven environment. Good financial management leads to steady profits and controlled expenses. They work hard in providing the best benefits to all employees, allowing them to feel valued and supported. | Cons: Established success can sometimes lead to a preference for familiar approaches, which may slow the adoption of new initiatives. Well-honed systems and workflows can make change feel less urgent, which may delay efforts to evolve or innovate.
SD
Senior Director of Logistics
7 months ago
Amazing culture and great company!
Pros: Social Mobile is a fantastic place to work with very knowledgeable team and leaders. | Cons: There are no cons, it’s a great place
E
Employee
9 months ago
Small and stressful
Pros: Standing desks and Tesla charging | Cons: A negative workplace that lead to toxic and low energy, many employees leaving for better opportunities. Constant stress anxiety and burnout. No remote or hybrid only for favorites. Overall Low morale and stressful.
E
Employee
9 months ago
Toxic Leadership and Favoritism Undermine Company Potential
Pros: The company does have an impressive portfolio of business partnerships and high-profile clientele, which could provide valuable exposure for employees. | Cons: This was by far the most disappointing work experience of my career. Employee treatment is inconsistent, and morale is extraordinarily low due to favoritism and instability stemming from the highest level of leadership. The senior leadership team is primarily composed of family members and friends, which has created a work environment that lacks professionalism and accountability. The "Chief People Officer" does not demonstrate the experience or strategic mindset needed to strengthen the workforce. Additionally, there is a significant lack of accountability at this level, with frequent shifting of blame and responsibility onto others instead of addressing issues and employee concerns constructively, which further exacerbates workplace challenges.
HL
Hardware Lead
11 months ago
Great company
Pros: Good company, fair benefits and good people | Cons: Long hours and after hours meetings, a lot of tedious work
PT
Product Test Lead
11 months ago
Nice startup
Pros: Great company to work for. Is the up-and-coming company within the industry | Cons: Due to it being a startup, the salaries are on the lower end.
CryptoCat
1 year ago
My favorite cryptocurrency
my favorite cryptocurrency! The team is very professional, several tools have been created to manage NFTs and smart contracts. Transactions are super fast, with several wallets to store coins and many exchanges that support NEXA
E
Employee
1 year ago
Don’t believe the reviews of “current” employees
Pros: An actual 9-5 role with an hour lunch. Easy to disappear during the day and take a few breaks because everyone appears to be “busy.” Nice, new facility. | Cons: So you mean to tell me that the majority of 5-star reviews from “current” employees working for this company have NO Cons to post about this organization at all? As a former employee, I see right through what they are trying to do with their fake reviews and let me tell you that the company has the most toxic work culture. There is Terrible direction from indecisive leadership and a culture that is promoted as “caring” when it is all smoke and mirrors. The pay and compensation is low. There is a huge Lack of human connection from management of any at all from them. Overly excessive workload that demands your complete attention even after hours and/or the change and needs of their plans and projects that are not thought out properly. No work/life balance (see above). You will not be able to enjoy time off or your PTO time. Expect to be bothered on vacation, holidays, and after hours with the most innate demands. If you do not comply, you will be scolded. You will be undervalued and micro-management from the overly demanding President and CEO. They will make you feel unsupported and invaluable, even when you have more knowledges in your role then they ever will. The COO is nonexistent and knows nothing about operations or supporting roles. There is no career advancement. The CEO is rude and speaks to people as if they are dumb. He curses like a sailor. The rest of management team will run you into the ground. There is no communication no direction no problem solving and no leadership qualities or skills from the President, CFO, and COO. Very cut-throat environment and NOBODY IS HAPPY WORKING THERE AT ALL!!!
Jessica A.
1 year ago
Svårt att nå support
Köpte deras brandvarnare (6) och Nexa Bridge för ett år sedan och vi börjar nu att få problem. Brandvarnare kopplas till appen men när vi testar så kommer larmet inte fram längre. Vi testade att avkoppla och återkoppla igen men det gick inte. Vi har försökt nå support under flera dagar utan svar. Det finns inga svar online eller. Definitivt skulle inte rekommendera.
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