AnswerNet

Purchased our answering service of perhaps 16 years. Have been with them 2 months and their configuration / integration was very bad and their service is terrible. They can not spell. They can not take notes. Generally are poor.

Negative experience with AnswerNet operator

I live in college town in Maryland. AnswerNet has a contract to accept after hour calls from residents regarding noise complaints and other non-emergency, non 911 related matters. I am a 71 year senior citizen. During a recent call to report loud music just before midnight, the operator was discourteous, dismissive and threatened to disconnect the call. The official summary of the call, which was provided to city officials at my request, described my temperament as rude. I do not agree. Someone being rude is someone else’s opinion. It is not a fact and has no business being included in a statement of findings. Unfortunately, this is not my first negative experience with AnswerNet. I would suggest to management that employees (call talkers) need more training as to how best to interact with callers who may be calling during a highly stressful time.

Amazing Service & Technology!

We recently implemented TMB with Sarah Baptist and it has been fantastic! Her team made everything super easy and handled all the details from start to finish. I would highly recommend this service for any business looking to acquire new customers and stay in contact with their existing customer base. Todd Small / CEO PulseNetTV

Supervisor Cawana was real nice and helpful

Best Call Center on the planet!

Always professional

AnswerNet is an extremely professional, efficient, throrough and organized!

AnswerNet is an extremely professional answering service. They responded to our company's (Speakeasy Speech Therapy, P.C.) request with urgency. They listen to your requirements and think out of the box for situations we had not thought of. AnswerNet wants to grow with your business' success and is motivated to accurately handle your calls in an efficient timely manner. They seek ways to improve communication between you and your clients. Deana was very helpful! We worked with Jovanna and Alex who are incredibly knowledgeable, quick to get you up and running! Jovanna and Seth are the absolute BEST to work with. Excellent follow-through weeks later to make sure their services are what we expected. Can't say enough good things about AnswerNet!

These guys do great work in general. One does need to make sure that they greet your callers correctly.

This company is quite good. Any issues with their service are corrected immediately and the staff is easy to work with.

Excellent and Professional Service!

Excellent and Professional Service!

"Our business has been using…

"Our business has been using AnswerNet.com for over three years, and I couldn't be more satisfied with their services. The team has consistently provided amazing service, ensuring that our messages are timely and accurate, which has been crucial in helping our company secure new clients and grow our business. A special shoutout to Jovanna Cassidy, the General Manager, who has been amazing & she has gone above and beyond in her role. Jovanna's & her teams, dedication and commitment to excellence has made all the difference in our business. If you're looking for a reliable company that offers exceptional service with a personal touch, I highly recommend AnswerNet.com. Being part of their team has been a game-changer for our business."

Supportive Service and Professional

AnswerNet was a great choice for us. They fit our needs. Training and implementing the system was very easy and they had us up and running in no time. They were able to adjust the monthly minutes to fit our needs, which was very important to us and all calls are answered in the USA. Our product is made in the USA so this was also important to us. We have been with AnswerNet for a little over a year. We have been very satisfied with the agents supporting our services. They are friendly, knowledgeable and represent the product in a professional manner. They are owners of the product and believe in the product. The agents certainly show pride in the product when speaking to a customer about any item in our line. The training and management teams have been easy to work with and they are very attentive to our needs as well. It was a good decision to select AnswerNet as our backup call center provider.

Yes - they were willing to review our concerns and address them.

The team was willing to rectify the issues when there were service issues that came up. We are a 24 hour response company and its important the call logs are followed. When they weren't - it was pointed out and team leads did get back to us and rectified the issues. There has been a much quicker response then there was previously and there is a dedicated staff member who has ensured our requests were addressed.