Focus Telecommunications

35 Reviews

3.7

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About Focus Telecommunications

Focus Answering Service is a professional, family-owned answering service specializing in industries like Property Management, Home Services, and Contracting. Operating 24/7/365, they provide highly trained, live agents who serve as a seamless extension of a client's team, ensuring no lead is missed. Their services extend beyond basic message-taking to include Order Taking and Processing, Help Desk Answering, Administrative Support, and After-Hour Dispatch. The company's focus is on enhancing efficiency and capturing every lead in real-time, backed by a commitment to reliability demonstrated by their Gold Site Certification for 99.99% operational uptime.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Home Services

Hospitality

IT Services

Marketing

Media

Non-profits

Property Management

Publishing

Real Estate

Telecom

Region

United States

Languages

English

Core Services

Administrative Support

Call Center Support

Customer Service

Help Desk

Bookkeeping Services

Services

Accounting Services

Documentation Services

E-Commerce Support

+5 more

Service Details

Contact the company for their services details

There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices

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Company Reviews

Total Reviews

35

Last Rated 12/9/2025

Overall Ratings

3.66

Last Rated 12/9/2025

(22)

(1)

(0)

(2)

(10)

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Faris

1 day ago

5.0

Fantastic Support and Aftersales Team

Fantastic Support Team, very knowledgeable and go into great details. Also provided us with personalised training manuals and recordings of sessions for future reference. Big thank you to Robbie Holland who has led the training and was very patient with our inquiries as the system was completely new to us and therefore needed time to understand how it worked. Also big thank you to Azer Zahid who has listened to our requirements and created a package that suited our needs.

Euphoria Lifestyle

1 day ago

1.0

Poor support experience during new FTTP installation – unresolved complaint

We recently had a new FTTP service installed with Focus Group and unfortunately the support experience has been very disappointing. The router they initially supplied (a DrayTek 2927) didn’t work, but no real troubleshooting was carried out to check the configuration. Instead of investigating, it was immediately labelled as “faulty” and we were left without internet for five working days while waiting for a replacement. Requested an urgent engineering call on the Thursday to check the router settings while logged in locally, but the earliest appointment offered was the following Monday. In the meantime, there was no proactive support, no updates, and no follow-up once the replacement router eventually arrived and service was restored. A detailed complaint was submitted on 29/11, but the online portal shows it was closed on 2nd December without any response or resolution. Still waiting for someone to actually address the points raised. Disappointing overall, especially for a business FTTP service where timely support and technical troubleshooting should be standard.

Bread

1 day ago

5.0

Robbie was very helpful.

Robbie was very helpful. He took the time to talk me through the different features of the phone system, and made sure I understood.

Chesky Wise

1 day ago

1.0

Poor customer Services

The costumer service is tribble in this company stay away of them, they are just here to take your money that's it.

Gareth

1 day ago

1.0

Don't waste your time

Don't waste your time, unless you enjoy listening to on hold music and being ignored. First line support are a friendly bunch but our account manager (who is apparently is called Nicole) is nowhere to be found. We've been without a handset for two weeks and cant even get a call back with a quote for a replacement handset. Save yourself the headache and go with a smaller local company who can provide good service!

LC

6 days ago

5.0

Robbie Holland was great and informative

Lisa

6 days ago

5.0

was able to use our data to explain how…

was able to use our data to explain how / what to do in different circumstances

JH

6 days ago

4.0

Training on phone system

The gentleman was very thorough and clearly knew the system well. There was a lot of information to take in which I found difficult but this was no reflection on the gentleman training.

Penny Miah

6 days ago

1.0

Avoid like the plague

Since day one, the broadband has been unreliable to non existent. I believe the router is faulty, but they now want to charge £90 + vat for a new one. As it hasn’t worked properly since we got it, I would have expected a free replacement. Am banging my head against a brick wall with customer services. I am losing ££££’s in lost revenue.

Paul Howe

1 week ago

1.0

Disgraceful Approach to Sales

Absolutely disgusted by your approach to sales. From the overtly pushy way your salesperson Eli spoke with our call handler to try and get through to me, to the misleading reason given for the call, the whole interaction was unprofessional and left a very poor impression. We do not respond well to pressure tactics, and we will not be doing business with a company that operates this way.

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