CALLCARE
7 Reviews
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About CALLCARE
CallCare is a UK-based, 24/7 outsourced contact center and customer service partner, providing multichannel support to enhance customer experience, improve productivity, and manage critical incidents. Their core offerings are designed to act as a seamless extension of a client's team, ensuring high-quality, professional, and personable service around the clock. Key services fall under three categories: Customer Services & CX Management (including outsourcing, order taking, telephone answering, and live chat); Incident Management Services (such as 24/7 Helpdesk Support, emergency call outs, and Business Continuity); and Secretary & Receptionist Services (like virtual receptionist and overflow call handling). They offer flexible, scalable, and cost-effective solutions for various industries including Healthcare, Facilities Management, and E-commerce.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
United Kingdom
Languages
English
Core Services
IM
Incident Management Services
Services
Service Details
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Company Reviews
Total Reviews
7
Last Rated 10/19/2025
Overall Ratings
2.14
Last Rated 10/19/2025
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DS
Detlef Seitz
1 month ago
Ayodeji vnokobia
Your employee, Ayodeji Nwokobia (care call 247), has already committed fraud totaling approximately $200,000. A complaint has been filed with Nigeria (Federal Economic Crime Commission). We would be happy to send you the documents upon request! How can this person be employed, especially in this position of trust?
An Cheng
4 months ago
Garbage interview
Garbage interview. I had a telephone interview initially for a marketing role and she wanted me in the next day. I arrive and she asks me for my experience all over again as a “reminder” because she forgot which I don’t buy. And I explain again and I offer to show her my portfolio with my work. She ignore my question and couldn’t wait to get me out the door. Weird. I’d just avoid time wasters like this.
N
Nas
5 months ago
Do not engage with this company for…
Do not engage with this company for provisions of any service. In our experience they are awful. Whilst the call centre staff are good, management are lacking in any redeeming feature and they are not worth the fees they charge. Shop around and go elsewhere. There are plenty of companies who offer the same service without the appalling management that you will have to endure if you sign up here.
Andy Rowley
9 months ago
We have worked with CallCare for over a decade both as a Vendor and a Client. We genuinely couldn't ask for anything more from them. What's particularly good is their continuity when it comes to staffing. I am working with the same Team I started working with 10+ years ago. Highly recommended.
Ian Bamforth
3 years ago
Poor after sales care. Incredibly slow to respond to script updates - 3 months for one minor change. Unfortunately had to choose another supplier mid-contract.
IB
Ian Bamforth
3 years ago
Good onboarding, terrible aftercare
Good onboarding, reasonable value. Post implementation the communication was terrible; emails went unanswered, calls unreturned, and basic changes to scripts took literally months to do.
LuCky Sahu
4 years ago
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