Big Outsource
About Big Outsource
Big Outsource is a Philippine-based, startup-friendly Business Process Outsourcing (BPO) company. They offer full-spectrum, bespoke outsourced support services to clients primarily in North America, the UK, and Australia, delivering cost savings up to 60%. Their services include 24/7 customer service, call center operations, and specialized back-office support across various sectors like logistics and healthcare. They focus on delivering high-quality, scalable solutions and boast a 95% employee retention rate.
Industries
Region
Languages
Core Services
Services
Service Details
Contact the company for their services details
There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices
Contact Big Outsource
Send a message to the company talking about your project needs, price and timeline to get started on your project!
Company Reviews
Total Reviews
29
Last Rated 10/28/2025
Overall Ratings
4.07
Last Rated 10/28/2025
Customer Service Agent
3 weeks ago
Unfair practices and poor management
Pros: None that I can think of. | Cons: Management lacks proper skills and leadership Favoritism and hiring bias based on religion Dress code rules are too strict and influenced by religious standards No proper training, employees are often expected to figure things out on their own Poor communication and lack of transparency across teams Unfair hiring practices — qualifications don’t seem to matter; even those with less experience or education are hired for the same position as degree holders Low compensation
Customer Service Representative (CSR)
6 months ago
Start up Company
Pros: Established Processes and Systems, Global Exposure | Cons: Slow Career Progression, Burnout Risk
Anonymous
11 months ago
A Challenging Work Environment with Room for Improvement
Pros: - Offers basic exposure to back-office support and routine tasks, but the scope for significant skill development or career advancement is limited. - Chance to work with a variety of tasks that build adaptability and resilience. - Some colleagues are collaborative and supportive, making teamwork more manageable. | Cons: - Compensation is below industry standards, with limited financial incentives or bonuses to motivate employees. - Leadership style can feel rigid and unresponsive to employee feedback, leaving little room for open communication or innovation. - Management decisions often prioritize personal connections over qualifications, leading to inefficiencies and additional responsibilities for tenured employees. - Workplace culture can feel overly hierarchical, with power dynamics creating a challenging environment for growth and collaboration. - The inclusion of new hires without the necessary qualifications places undue pressure on existing staff, impacting overall productivity.
Manager
1 year ago
One of the best BPO companies
Pros: Culture, Performance Management, and Opportunities are all excellent. | Cons: None that I can think of.
Michael Demdam
1 year ago
Revenue Operations
1 year ago
The support staff are always quick to resolve issues
Pros: If you’re in the market for innovative tech solutions backed by exceptional customer support and a commitment to continual improvement, Big outsource is a company you should definitely consider. Their dedication to quality and customer satisfaction shines through in everything they do. | Cons: I Can't think of anything.
General Virtual Assistant
1 year ago
Salary is not competitive
Pros: Work Life Balance environment Approachable Management Cozy office | Cons: Salary is provincial rate starts at 10.000 php/month for begginers. Work from home are limited offer Some incentives were not given to employees even if it was approved already by the client
Agent
1 year ago
Pros and Cons
Pros: Small Company but has many opportunities | Cons: Salary disputes, and salary delays
Marketing Associate
1 year ago
Amazing
Pros: With a great company culture | Cons: None that I can think of
Admire Marketing
2 years ago
Rescheduled our call last minute / then left us hanging on the actual call time saying they actually aren't open to meeting with us. Would not recommend.
Get More Clients Find You!
With Virtuals Assistant's 100k+ client base who are constantly on looking for service providers like you, You can make your revenue increase by more than 100%