Answering Innovations
20 Reviews
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About Answering Innovations
Answering Innovations is a 24/7 live telephone answering service and inbound call center, based in Madison, WI, that has been operating since 1977. They offer professional receptionists for after-hours, overflow, or full-time coverage across various industries like Legal, Medical/Dental (HIPAA-compliant), HVAC, and Restoration. Their key focus is on fast, accurate call-handling, precise message dispatching, and lead capture, ensuring urgent messages are quickly escalated to on-call staff via text or phone. They have earned the ATSI Award of Excellence for 12 consecutive years for consistently outstanding call quality.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Legal
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
United States
Languages
English
Core Services
HD
Help Desk
Services
Service Details
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Company Reviews
Total Reviews
20
Last Rated 11/25/2025
Overall Ratings
4.4
Last Rated 11/25/2025
Sort By
CC
Chris C
2 weeks ago
Excellent and easy
The quality of the service is excellent, also the sales people were honest, patient, and heard what I needed. They offered the product I needed and made the signup process very simple.
C
customer
4 weeks ago
Great answering service for our…
Great answering service for our boutique law firm! Customer service is top notch!
MJ
Michael J. Borrelli
1 month ago
The service is always professional and…
The service is always professional and always dependable. I never worry!
C
customer
1 month ago
We've just started with the service
We've just started with the service, but so far, I am really impressed. The new client set up was easy and the communication excellent.
J
JMO
1 month ago
Professional and Friendly Staff
I received prompt responses to my email and my questions. Dealing with a friendly staff was a positive change compared to my last answering service. How the service works was explained thoroughly in clear, concise terms.
C
customer
1 month ago
Answering legal helped me land clients…
Answering legal helped me land clients that I otherwise could have missed. As a solo practitioner, I'm always on the go and I can't always directly answer the phone even though I wish I could. I realized that I missed a couple of potential clients because I wasn't available to answer the phone, so I started looking for solutions. Answering Legal has been the perfect fix! Not only do my potential clients talk to a real human every time they call, but Answering Legal adds those potential leads into my pipeline tracker on MyCase. I've called them a few times to tweak the process and it has been painless! I highly recommend Answering Legal for your practice!
C
customer
1 month ago
Very thorough and professional.
Very thorough and professional.
RS
Robert Smoler
1 month ago
Answering Legal is the best!
Answering Legal has taken care of my business for years now and does an excellent job. They cover all of our calls and patch through new client calls 24/7! As a law firm they allow us to provide the best service we can to our clients.
C
customer
1 month ago
Really Great Service
We just signed on for service at our Estate Planning and Probate law firm. The process has been extremely simple to navigate. This company is very receptive to feedback and great at communication with our staff and our incoming calls. Would absolutely recommend using them.
JC
John Carroll
1 month ago
Great company offering a very valuable…
Great company offering a very valuable service
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