Advensus
20 Reviews
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About Advensus
Advensus is a leading provider of nearshore omnichannel Customer Care Outsourcing (BPO) services, with centers in the Dominican Republic and Trinidad & Tobago. They deliver comprehensive solutions, including Inbound/Outbound Voice, Non-Voice Support, Back Office Support, and Self-Service Automation. Advensus partners with industry leaders across sectors like E-commerce, Fintech, and Healthcare to enhance customer satisfaction (CSAT), boost Net Promoter Score (NPS), and drive revenue growth. Their delivery model emphasizes flexibility, innovation, and cost-effectiveness, supported by PCI-certified and HIPAA-compliant facilities and a strong investment in employee excellence.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
Dominican Republic
United States
Languages
English
Core Services
BO
Back Office Support
Services
Service Details
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There are no specific service details or pricing listed for this company. Contact the company directly to get details about their service packages and their prices
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Company Reviews
Total Reviews
20
Last Rated 7/15/2025
Overall Ratings
3.05
Last Rated 7/15/2025
Sort By
CS
Customer Service Representative (CSR)
4 months ago
Cable Company
Pros: I learned a lot at this job, how to get customers cable service back up and running. My managers were very nice and they paid well. They had hours and it seemed like every week they had luncheons for the employees. After being referred here by another employee after returning to my home state. It was worth it! Atmosphere was nice it was a great place to work lots of young men and women no drama. Just a fun place when it was open, I was there 2018 a pretty good while ago. | Cons: The pay came from over sees so many employees had problems with getting paid. We had meetings whenever that happens to assure they’d get paid. It was a very fast paced job on the phone answering calls it’s not for everyone. That was the biggest issue it was in Tamarc too the nicer part of the city in FTL.
CS
Customer Service Representative
5 months ago
Supportive Environment with Growth Potential
Pros: Friendly and approachable colleagues Solid training for new hires Opportunities to move between accounts or roles Stable work environment with structured processes | Cons: Limited career advancement in some departments Workload can be high depending on the client Pay and benefits could be more competitive
E
Employee
9 months ago
Worst Company
Pros: There’s is no pros at all! This is the worst company i ever worked for. | Cons: Worst company and worst management ever, They don’t have local anymore and they just put you in a room at a Super Mall. Training is like they are improvising without knowing anything. Always have issues with payment, claims can take weeks before they finally decide to fix situation, lower incentives than any other companies. No benefits! No gifts for employees
OS
Operations Supervisor
10 months ago
rotten management practices
Pros: the best facilities and infrastructure in Dominican Republic | Cons: management break every Dominican Republic Labor laws they can, specially, Paid time off, severance and unemployment benefits, the best way to survive is to never be promoted since they will not change your title to official to prevent in the case of dismissal have to pay taxes and unemployment benefits accordingly IF THEY DECIDE TO PAY THEM.
CS
Customer Service Representative
10 months ago
It could be bettee
Pros: If you are a student they have a college reimbursement up to 7500 / Health insurance is good | Cons: Bad administration, no opportunities to grow, they don't value agents that work hard...
OS
Operations Supervisor
1 year ago
Avoid
Pros: None, worst company ever Ive worked for | Cons: Management, cafeteria, location, and offices, rip off your money and then they want to fire you without severance
CS
Customer Service Supervisor
1 year ago
Great company
Pros: Good company to work since it is focus on growing | Cons: Salary could be a bit higher
TA
Talent Acquisition Director
1 year ago
GREAT
Pros: GREAT it is fantastic no complaints team work job grants. environment | Cons: not to be disclosed nor discussed
M
Manager
1 year ago
Solid company
Pros: Invests in work life balance | Cons: Some opportunities are not well commucated
CS
Customer Service
2 years ago
It's a good source of income if you do not have responsabilities
Pros: It is a good work enviroment and growth opportunities | Cons: Wage is too low for the requirements
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