Acena
6 Reviews
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About Acena
Acena is one of the nation's premier providers of outsourced Inbound Call Center and Answering Service solutions, catering to a diverse clientele ranging from start-up businesses to Fortune 500 companies. They specialize in offering comprehensive support through highly trained agents who receive client-specific and general business skills training, focusing on customer service, sales, and technical skills enhancement. Acena's services function as a critical extension of their clients' operations, aiming to provide high-quality support and a positive customer experience. The company’s operational model emphasizes continuous employee development, performance management, and the use of specialized training to ensure agents are equipped to deliver proven results in outsourced communication and support functions.
Industries
Accounting
Bookkeeping
Coaching
Construction
Consulting
E-commerce
Education
Financial
Healthcare
Home Services
Hospitality
IT Services
Insurance
Legal
Marketing
Media
Medical Services
Non-profits
Property Management
Publishing
Real Estate
Telecom
Region
United States
Languages
English
Bilingual
Core Services
MA
Medical Answering Services
BA
Bilingual Answering Services
Services
AS
Appointment Setting
VR
Virtual Receptionist
Service Details
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Company Reviews
Total Reviews
6
Last Rated 11/14/2024
Overall Ratings
2.67
Last Rated 11/14/2024
Sort By
CS
Customer Service Representative
1 year ago
Great
Pros: Great to work there as a small job, | Cons: No real growth. Salary is low.
CC
Call Center Agent
2 years ago
Acena
Pros: If you like 3 days off it’ll work for you | Cons: Have to answer calls from different companies , majority of the time just could take a message for the company. Customers did not find that useful
CS
Customer Service Representative
3 years ago
Good to work
Pros: It's a good company to work for | Cons: Some times the hours are long
IS
IT Support
5 years ago
Ok if you get hired in
Pros: Consistent Hours. Always 40 hours per week. | Cons: Management treat you like expendable chattel! (FYI: chattel is non-real estate property).
E
Employee
9 years ago
Sales Associate
Pros: It's not a big store. | Cons: They should pay a little bit more. Maybe 8.75 hr
CC
Call Center Representative
12 years ago
Acena does not strive for excellence
Pros: There are no pros at this company. | Cons: Awful place to work. They hire kids that are mostly immature and sophomoric.
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